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offers several services designed to meet our
client’s communication needs. Please choose from
one of the following services for an in-depth
description.
Break free with a
software-based office phone system for Windows
Escape from the costly, hard to manage,
conventional and archaic office phone systems
you have come to dread. Move to an open standard
IP PBX and you will never need to change your
office phone system again.
Using 3CX IP PBX for Windows as your
office phone system gives you the
flexibility to choose the solution that is right
for your organization whilst cutting down on
expensive call costs. 3CX Phone System
completely replaces your proprietary office
phone system, including superior features and
greater manageability through its web-based
configuration.
Investing in proprietary phones is often
costly. A software-based office phone system
however, allows you to use the phones you
already have, gives you the freedom to purchase
phones from any vendor, as well as supporting
standard SIP soft/hard phones, VOIP service
providers and conventional PSTN phone lines.
Moreover, with an IP-based office phone
system you can keep in touch with telecommuters
working out of their home offices, as well as
with branch offices worldwide.
Advantages of using 3CX Phone System for your
office:
- Eliminate phone wiring; allow hotdesking
and roaming
- Much easier to install, configure and
manage than a proprietary office phone
system
- Significant cost savings using VOIP
providers
- No vendor lock in and greater
scalability
- Better customer service and productivity
Find out more about a business phone
system or download the free
edition today and break free from your
proprietary PBX!
Learn the 10 reasons for choosing an
IP PBX here.
10 reasons to switch to an IP
PBX
The benefits of replacing your old
PBX with an IP PBX
What is an IP PBX?
An IP PBX is a complete telephony
system that provides telephone calls over IP
data networks. All conversations are sent as
data packets over the network.
The technology includes advanced
communication features but also provides a
significant dose of worry-free scalability and
robustness that all enterprises seek. The IP PBX
is also able to connect to traditional PSTN
lines via an optional gateway - so upgrading
day-to-day business communication to this most
advanced voice and data network is a breeze!
Enterprises don’t need to disrupt their
current external communication infrastructure
and operations. With IP PBX deployed, an
enterprise can even keep its regular telephone
numbers. This way, the IP PBX switches local
calls over the data network inside the
enterprise and allows all users to share the
same external phone lines.
How it works
Figure 1 - How an IP PBX integrates into the
network
An IP PBX or IP Telephone System consists of
one or more SIP phones, an IP PBX server and
optionally a VOIP Gateway to connect to existing
PSTN lines. The IP PBX server functions in a
similar manner to a proxy server: SIP clients,
being either soft phones or hardware-based
phones, register with the IP PBX server, and
when they wish to make a call they ask the IP
PBX to establish the connection. The IP PBX has
a directory of all phones/users and their
corresponding SIP address and thus is able to
connect an internal call or route an external
call via either a VOIP gateway or a VOIP service
provider. More information and commonly asked
questioned about IP PBXs can be found on IP PBX,
SIP & VOIP FAQ
Benefit #1: Much easier to
install & configure than a proprietary phone
system:
An IP PBX runs as software on a computer and
can leverage the advanced processing power of
the computer and user interface as well as
Windows’ features. Anyone proficient in
networking and computers can install and
maintain an IP PBX. By contrast a proprietary
phone system often requires an installer trained
on that particular proprietary system!
Benefit #2: Easier to manage
because of web/GUI based configuration
interface:
An IP PBX can be managed via a web-based
configuration interface or a GUI, allowing you
to easily maintain and fine tune your phone
system. Proprietary phone systems have
difficult-to-use interfaces which are often
designed to be used only by the phone
technicians.
Benefit #3: Significant cost
savings using VOIP providers:
With an IP PBX you can easily use a VOIP
service provider for long distance and
international calls. The monthly savings are
significant. If you have branch offices, you can
easily connect phone systems between branches
and make free phone calls.
Benefit #4 Eliminate phone
wiring!
An IP Telephone system allows you to connect
hardware phones directly to a standard computer
network port (which it can share with the
adjacent computer). Software phones can be
installed directly onto the PC. You can now
eliminate the phone wiring and make adding or
moving of extensions much easier. In new offices
you can completely eliminate the extra ports to
be used by the office phone system!
Benefit #5: Eliminate vendor
lock in!
IP PBXs are based on the open SIP standard.
You can now mix and match any SIP hardware or
software phone with any SIP-based IP PBX, PSTN
Gateway or VOIP provider. In contrast, a
proprietary phone system often requires
proprietary phones to use advanced features, and
proprietary extension modules to add features.
Benefit #6: Scalable
Proprietary systems are easy to outgrow:
Adding more phone lines or extensions often
requires expensive hardware modules. In some
cases you need an entirely new phone system. Not
so with an IP PBX: a standard computer can
easily handle a large number of phone lines and
extensions – just add more phones to your
network to expand!
Benefit #7: Better customer
service & productivity:
With an IP PBX you can deliver better
customer service and better productivity: Since
the IP telephone system is now computer-based
you can integrate phone functions with business
applications. For example: Bring up the customer
record of the caller automatically when you
receive his/her call, dramatically improving
customer service and cutting cost by reducing
time spent on each caller. Outbound calls can be
placed directly from Outlook, removing the need
for the user to type in the phone number.
Benefit #8: Twice the phone
system features for half the price!
Since an IP PABX is software-based, it is
easier for developers to add and improve feature
sets. Most VOIP phone systems come with a rich
feature set, including auto attendant, voice
mail, ring groups, advanced reporting and more.
These options are often very expensive in
proprietary systems.
Benefit #9 Allow hot desking
& roaming
Hot desking – the process of being able to
easily move offices/desks based on the task at
hand, has become very popular. Unfortunately
traditional PBXs require extensions to be
re-patched to the new location. With an IP PBX
the user simply takes his phone to his new desk
– No patching required!
Users can roam too – if an employee has to
work from home, he/she can simply fire up their
SIP software phone and are able to answer calls
to their extension, just as they would in the
office. Calls can be diverted anywhere in the
world because of the SIP protocol
characteristics!
Benefit #10 Better phone
usability: SIP phones are easier to use
Employees often struggle using advanced phone
features: Setting up a conference, transferring
a call – On an old PBX it all requires
instruction.
Not so with an IP PBX – all features are
easily performed from a user friendly Windows
GUI. In addition, users get a better overview of
the status of other extensions and of inbound
lines and call queues via the IP PBX Windows
client. Proprietary systems often require
expensive ‘system’ phones to get an idea what is
going on on your phone system. Even then, status
information is cryptic at best.
Conclusion
Investing in a software-based IP PBX
makes a lot of sense, not only for new companies
buying a phone system, but also for companies
who already have a PBX. An IP PBX delivers such
significant savings in management, maintenance,
and ongoing call costs, that upgrading to an IP
PBX, should be the obvious choice for any
company.
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